Refund & Return Policy

30-Day Money-Back Guarantee • Quality Assured • Seamless Support

The 30-Day Satisfaction Guarantee

At Crown Clocks, we stand behind the craftsmanship of our instruments. If you are not completely satisfied, you have 30 calendar days from the date of delivery to request a return. The clock must be in its original “Archive Spec” packaging, unused, and in pristine condition.

1. Arrival Protection & Damages

We prioritize secure packaging, but if your clock arrives damaged during transit:

  • 📸 Report Immediately: Contact us at contact@superiorclock.com within 48 hours.

  • 🔄 Provide Evidence: Include clear photos of the damaged outer carton and the instrument. Once verified, we will dispatch a free replacement immediately.

2. Refund Process & Timelines

Once your return is received and inspected by our technical team, we will notify you of the approval.

  • Approved Refunds: Will be processed back to your original payment method (PayPal / Credit Card) within 5-7 business days.

  • Return Shipping: For non-defective returns (change of mind), customers are responsible for the return shipping costs.